About Me

Resume

Hey I'm Khan M. Nakib Swadhin, it's okay you can call me Swadhin. I know you are interested to know about me. So yeah let's start the discussion. I have showcased quite significant Leadership qualities. Along with that, I have been working with the e-CAB, BASIS, BDHPA as a member, and member of it's standing committees where I work to encourage and enable youth to participate in online businesses. I have been attending as a speaker of various public events, seminars, and workshops for the youth regarding online business under different organisations.


I have organising capabilities, mentoring methods, capability of managing team, creative idea generation knowledge and my expertises are in Customer Experience, Operational Activities, Customer Support, Technical Operation and Support, Business Communication, Client Negotiation, Project Management. Yeah I always try to help the young people who are dreaming about starting their own entrepreneurship journey.


I have been closely active with various Tech Communities in Bangladesh. As well I have been working as the Head of Operation of the country's one of the well known ITeS service providers and first ICANN accredited registrar Innovadeus Pvt. Ltd. I am a mentor of Banglalink Startup Incubator Program and Startup Chattogram. I am an honourable advisor of StartupTalk Chattogram, Startup Khulna and Treevaly. I have worked as a team lead for the country's first Domain Marketplace of Bangladesh named DODEUS. I am a content planner of the popular youtube channel SOHAG360. As a Growth Hacker i'm involved with Inspiring Bangladesh a social platform of Bangladesh to encourage youth. Also I have founded a facebook community for domain and hosting related activities named Domain Auction Bangladesh - DAB. Yeah this is a big one I am always proud to say I have been a freelancer on Fiverr since 2014. I have worked for Genex Infosys Ltd. and Service Solution Pvt. Ltd. as a Customer Service Executive. I'm also running a startup with the brand name DianaHost since 2014 currently DianaHost has more than 14500+ active clients, with different ITeS services. I have been engaged in different marketing/operations roles, and also consulted for numerous clients.


I have visited Vietnam, Thailand, and India. I like travelling. I like to play PUBG and watch Netflix, I like listening to music in full volume obviously with my headphones, Yeah that's all about me. Have a great time ahead bro. Wish you all the best.

Areas of expertise:

  • Customer Experience (B2B, B2C)
  • Operational Activities (B2B, B2C)
  •  Lead generation (B2B,B2C)
  • Customer Support (B2B,B2C)
  • Technical Support (B2B, B2C)
  • Account-based marketing (B2B, B2C)
  • Digital marketing (B2B,B2C)
  • Marketing data operations (B2B or B2C)

Personal information

Name
Khan Mohammad Nakib
Birthdate
16 July 1995
Gender
Male
Residence
House:62, Flat: 6B, West Malibagh, Ramna, Dhaka-1217
Nationality
Bangladesh

Experience

HEAD OF OPERATION

Innovadeus Pvt. Ltd., Dhaka | 2017 - Present

As the Head of Operation, I manage a team of marketing, sales, support, the operation that assists Innovadeus's global and local marketing and sales development initiatives. My key responsibilities in this role are:

  • Strategic planning and resource allocation.
  • Operational and measurable performance goals.
  • Authorize funds to implement policies, programs, and business strategies
  • Delegate responsibilities to Department Heads/Line Managers

CHIEF EXECUTIVE OFFICER

Diana Host Ltd., Dhaka | 2014 - Present

As a chief executive officer (CEO) my primary responsibilities include making major corporate decisions, managing the overall operations and resources of a company, acting as the main point of communication between the board of directors (the board) and corporate operations, and being the public face of the company.

    FREELANCER

    Fiverr.com | 2014 - Present

    Fiverr is the world's largest freelance services marketplace for lean entrepreneurs to focus on growth & create a successful business at affordable costs.

    CUSTOMER SERVICE EXECUTIVE

    Genex Infosys Ltd., Dhaka | 2013 - 2014

    Genex Infosys Ltd. is one of the pioneering Business Process Outsourcing companies providing contact center services; complimenting back end services in Bangladesh. My key responsibilities were:

    • Maintaining proper QA guidelines for customer service
    • Maintaining target adherence level for availability
    • Making outbound calls for high-profile clients

    CALL CENTER AGENT

    Service Solution (Pvt.) Ltd (SSL), Dhaka | 2012 - 2013

    Service Solutions Pvt. Ltd. -SSL is one of the pioneering Business Process Outsourcing companies providing contact center services; complimenting back end services in Bangladesh. My key responsibilities were:

    • Maintaining proper QA guidelines for customer service
    • Maintaining target adherence level for availability
    • Making outbound calls for high-profile clients

    Skills

    Business Development
    Customer Experience
    Customer Communication
    International Team Coordination
    Marketing Management
    Marketing Strategy
    Project Management
    Public Relations
    Public Speaking
    Recruiting
    Strategic Planning
    Social Media Marketing
    Online Marketing
    Search Engine Optimization, SEO
    Dropshipping
    Blogging
    Web Server Management

    Tools

    Facebook Ads
    Google Analytics
    Google Docs
    Adobe Photoshop
    Adobe Illustrator
    WordPress
    Trello
    Linux & Windows
    Server Management
    Plesk
    cPanel
    WHMCS
    Magento
    Opencart
    Woocommerce
    Camtasia
    Powtoon
    Shopify
    OrderBox
    G-Suite
    OX-Suite
    Zoho
    Mikrotik

    Volunteer work

    ADVISOR

    Startup Chattogram | 2017 -Present

    Help to build, feed & support the growth of a strong community of entrepreneurs in Chattogram.

    YOUTH MENTOR

    Startup Talk Chattogram | 2018 -Present

    Startup Talks Chattogram is a platform where the early-stage entrepreneurs can learn about different things that they need in their business. We generally have domain-specific events & meetups, Workshops every month. This is also a platform to meet like-minded people.

    FOUNDER

    Youth In Digital Awarness, YDA| 2018 -Present

    Spreading digital awareness among youth.

    CONTENT PLANNER

    Sohag360 - The Tech Doctor | 2017 -Present

    Sohag360 - The Tech Doctor | 2017 -Present "Sohag360 - The Tech Doctor" is one of the most popular tech-based YouTube channels in Bangladesh. Bringing you quality tech tutorials, tips & tricks and gadget reviews in Bengali.

    Language

    English
    Bangla
    Hindi

    Additional activities

    Member, BASIS
    Member, eCAB
    Member, BDHPA

    Interests

    Graphic Design

    Netflix

    PUBG



    Education

    BACHELOR OF SCIENCE (B.SC)

    Sonargaon University, Dhaka | 2018 - Present

    HIGHER SECONDARY CERTIFICATE (H.S.C)

    Govt. Ainuddin College, Faridpur | 2010 - 2012

    SECONDARY SCHOOL CERTIFICATE (S.S.C)

    Nalia Shyamamohan Institution, Rajbari | 2008 - 2010

    Contact

    House: 62, Flat: 6B, West Malibagh,Ramna, Dhaka-1217
    8801823662233
    [email protected]
    ssswadhin
    /ssswadhin
    www.swadhin.de